Returns & Exchanges

We want you to love your Cuyana pieces, but if for any reason you are not satisfied, we accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Items must be returned in their original packaging with all tags attached to ensure a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided through the portal and securely pack your items in their original box.

3

Ship Your Package

Drop off your package at any authorized FedEx location or schedule a pickup to send your return back to our warehouse.

4

Receive Your Refund

Once our team inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing